Terms of Service

Last updated: August 2026

Welcome to Bag-lane.

These Terms of Service apply when you access, browse, or use the Bag-lane website, and when you place an order through our site.

By using this website or completing a purchase, you agree to these Terms of Service and the other policies that apply to your order, including:

• Privacy Policy

• Shipping & Delivery

• Returns & Refunds

Together, these policies explain the main rules that apply when shopping with Bag-lane.

If you do not agree to these Terms, please do not continue using the website or complete a purchase.

1. About These Terms

These Terms explain the basic rules for using the Bag-lane website and the main terms that apply to products, orders, payments, shipping, and after-sales support.

Where a specific service has its own policy, such as shipping, returns, or privacy, that policy provides the detailed rules for that service.

If separate terms are clearly provided for a specific promotion or service, those specific terms will apply within their stated scope.

2. About Bag-lane and Third-Party Brands

Bag-lane is an independent online handbag retailer.

We work with independent sourcing, product-preparation, fulfillment, and shipping partners to process and complete certain orders.

Bag-lane is not an authorized retailer of the third-party luxury brands referenced on this website and is not affiliated with, sponsored by, endorsed by, or officially partnered with those brands unless expressly stated otherwise.

Third-party brand names, trademarks, logos, and other brand identifiers appearing on this website remain the property of their respective owners.

Products sold by Bag-lane are not offered as official brand-authorized merchandise.

Unless expressly stated otherwise, products do not include:

• Brand-issued authentication

• Official brand warranty

• Official boutique after-sales service

If official brand authorization, authentication, or brand-provided after-sales service is important to you, we recommend purchasing through the brand directly or through an authorized retailer.

3. Using Our Website

You may use Bag-lane for lawful shopping, product browsing, and informational purposes.

You may not:

• Attempt to gain unauthorized access to another account, website system, or data

• Intentionally interfere with the normal operation or security of the website

• Upload malicious code, viruses, or harmful content

• Use the website for fraudulent, illegal, or unauthorized activity

• Impersonate another person or organization

• Knowingly provide false order, payment, or identity information

• Copy, scrape, or commercially exploit website content without appropriate permission

We may take reasonable steps to protect the website, our customers, and orders where these rules are clearly violated.

4. Product Information

We make reasonable efforts to keep product information accurate, including:

• Style

• Dimensions

• Color

• Materials

• Hardware

• Images

• Product descriptions

• Other relevant details

Minor differences may occur because of photography, screen settings, measurement methods, or normal variation between individual items.

Product-page images are intended to show the relevant style, design, color, and overall appearance, but they may not always show the exact individual item ultimately prepared for your order.

Before shipment, we send photos of the actual item prepared for your order.

If you have a question about the color, hardware, appearance, or another detail, please contact us before the item ships.

Nothing in this section limits any rights available under our Returns & Refunds Policy or applicable consumer law.

5. Orders, Availability, and Pricing

After we receive your order, we may need to confirm:

• Whether payment was successfully completed

• Whether the item is currently available

• Whether the order information is complete

• Whether there is an obvious pricing or product-information error

Product availability may change.

Some items may already be ready to prepare, while others may require additional confirmation or preparation through our independent partners.

If an item becomes unavailable after you place an order, we will try to contact you and explain the situation.

Depending on availability, we may offer another option, but:

You are never required to accept an item you did not choose.

If an item cannot be fulfilled and payment has already been collected, the amount paid for the affected item will be refunded as appropriate.

Obvious Pricing or Website Errors

We do our best to keep pricing, inventory, and product information accurate, but occasional typographical, pricing, inventory, or technical errors may occur.

If we identify an obvious error before fulfillment that materially affects your order, we will try to contact you before proceeding.

We will not silently charge you a higher price because of a website pricing error.

If the affected order cannot reasonably proceed, the item may be canceled and any applicable amount already collected will be refunded.

6. Payment and Order Verification

Available payment methods are shown at checkout.

Payments are processed through the applicable third-party payment providers available through our website.

Bag-lane does not directly store your full payment card number or card security code (CVV).

To protect customers and our business, we may occasionally need to verify an order before fulfillment continues.

This may include situations involving:

• Unusual payment activity

• Order information that requires confirmation

• Shipping information that appears inconsistent

• Potential fraud or payment risk

If additional verification is reasonably required, we may temporarily pause order preparation while we contact you.

If an order cannot be reasonably verified, we may be unable to continue fulfillment.

If an order is canceled after payment has already been collected, the applicable amount will be refunded.

7. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

hello@bag-lane.com

Whether a change or cancellation can be completed may depend on the current stage of order preparation.

If the order has not yet reached a stage where the requested change can no longer reasonably be made, we will do our best to help and explain the options available.

We cannot guarantee that every order can be changed or canceled at any time.

Once an order has shipped, any return is